The enquiry contains only two addresses
Floor levels, lifts, the amount to move and access details are missing before you can assess the job.
Get the details of the move from the first enquiry.
Explain your removal services, coverage and quote process. Make it easy for customers to send the details you need to assess the move.
What gets in the way.
These issues can make it harder for customers to choose you.
Customers cannot see what is included
Packing, transport and other services are mentioned without a clear scope.
The price is misunderstood
Hourly rates or price examples appear without explaining the conditions or possible supplements.
Trust rests on general statements
Customers lack specific business details, the working process and relevant experience.
What customers need to see.
- Actual types of move and optional extras
- What a quote is based on
- Coverage and practical access details
- Business information and your own customer reviews
- The process from enquiry to moving day
A possible structure.
- Home and business removals
- What the move can include
- How a quote is prepared
- About the business
- Coverage and practical questions
- Describe your move
A quote with the necessary details
Ask for the date, both addresses, floor levels and approximate amount to move. Further details can be clarified when the business follows up.
How it works.
See the website before you decide. Your business sets the direction. The choice is yours.
The direction
Describe what you do, who your customers are and where you work. Any existing website is taken into account too.
The vision
You get a free preview so you can see what your new website could look like. If you like the direction, we can discuss whether to move forward together.
The next step
If the preview feels right, the price, content and timeline are agreed before you proceed. If it doesn’t feel right, the process stops there. You are not obliged to buy the website.
Your website. Your choice of hosting.
Hosting keeps your website online. Choose hosting with enfikra, or manage it yourself.
Questions before you decide.
Can customers send a removal enquiry from a phone?
Yes. A form can collect the key information in a simple order without requiring a long document.
Should we display a fixed price?
Only if it can be presented accurately. Otherwise explain the factors affecting the assessment and let customers request a quote.
Can we highlight storage or packing?
Yes, if the business offers them. Clearly describe your own work and any services supplied by partners.